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Our Policy
Thank you for shopping with SolarAU. We want to make sure you have had an enjoyable purchasing experience and are happy with our products.

Having undertaken extensive due diligence, we are confident our product range is of the highest quality and believe you will be 100% satisfied with your purchases. However, we understand that sometimes a product may not be what you expected. In that event, we invite you to make contact with our Head Office to discuss your options. Each return enquiry will be assessed on a case-by-case basis and a mutually agreeable resolution will be determined at the discretion of SolarAU.

There may be limitations on your right to return and obtain a refund for products, however these limits are subject to your statutory rights. For further information, please refer to the ACCC’s Guide for Consumers and Business on warranties and refunds

To contact our Head Office, please enquire here: