Enjoy peace of mind with a Suntech product warranty
Steps to claiming your Suntech Warranty:
The first step is to complete a thorough fault diagnosis of the PV System. You can use the Suntech PV Module Troubleshooting Guide to assist in this process.
Whilst on site with the suspected faulty module call Suntech on (02) 8188 2450. Engineers will be able to provide troubleshooting consultation and validate a claim dependent on the result.
Complete and submit the Warranty Claim Form, including your invoice, system performance data and required images. This should then be sent to email@example.com.
Suntech will return the Warranty Claim Form and Warranty Resolution Agreement for the Installer to complete, sign and return.
SolarAU 15 year Product Warranty
SolarAU Packing Slip denotes warranty period directly against each panel purchased in the 'Wty' Column
All modules can be identified using serial numbers. This can be used to ensure the correct invoice is submitted.