Frequently Asked Questions
SolarAU only supplies high-quality solar products from the world's leading manufacturers. We import our products and manage the entire process through our custom built integrated business management platform which provides transparent communication with serialised inventory and order automation down to manufacturers individual panel flash test data.
We distribute via Australia’s leading freight carriers, and offer national and metro delivery services directly from our warehouses. With an emphasis on sustainability and dependability, we assist customers with product selection, system design, and importantly the administration process including the STC registration procedure, making our customers solar installations more accessible and efficient.
SolarAU also prioritises installation support and provides a streamlined purchase process that is suitable for both large projects and individual customer needs. Leveraging 20+ years of renewable energy experience, we understand and only work with credible manufactures with Australian based reputable warranties.
Choosing solar energy provides numerous benefits, including significant reductions in electricity bills, greater energy independence, and a lower carbon footprint. Solar power harnesses renewable energy from the sun, which helps combat climate change by reducing greenhouse gas emissions. Additionally, many governments offer incentives or rebates to make switching to solar more affordable. Solar systems can also increase property value and offer long-term financial savings, making it a smart and sustainable investment for homeowners and businesses alike.
To create an account with SolarAU, go to the website link: https://solarau.com.au/customer/account/create/.
Follow the instructions to provide your details and set up your login information. Once registered, you’ll have access to a range of features, competitive pricing including order tracking, quotes, and product support.
For assistance, you can contact SolarAU’s customer service: https://solarau.com.au/contact.
Yes, solar systems generally require minimal maintenance to ensure optimal performance. Basic upkeep includes occasional cleaning to remove dirt or debris from panels and regular checks on wiring, inverters, and other system components to ensure efficiency. It’s also recommended to schedule professional inspections every few years to catch any potential issues early. Well-maintained systems can operate efficiently for decades, maximising energy production and extending the system's lifespan.
Claiming any warranty is never a fun experience, however with SolarAU and our managed serialised inventory the process is simple and stress-free, designed to deliver technical expertise, support, and ultimately, a speedy resolution.
SolarAU supports the manufacturer’s warranties for the products we sell, in line with the manufacturer’s terms. These warranties ensure that customers are covered for any defects or issues with the solar products. For specific information about the warranty on any product, it’s recommended to check with SolarAU or refer to the product’s warranty terms.
If goods or services do not comply with any applicable guarantee under the Australian Consumer Law you may contact us about the problem.
Solar is energy from the sun that can be converted into electricity or heat. Solar panels capture sunlight and turn it into usable power for homes and businesses. It’s a clean, renewable energy source that helps reduce pollution and save on energy costs.
Solar energy works by using solar panels to capture sunlight. These panels contain cells that convert sunlight into electricity. When the sunlight hits the cells, it generates an electric current. This current is then converted into usable electricity for homes and businesses. Any extra energy can be stored in batteries or sent back to the power grid. This process provides a renewable and clean source of energy.